Subject: Fw: Tech Support Candidate - Neethu Prasanth
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 5 Jul 2022 12:44:47 +0000

interview
________________________________
From: Neethu Prasanth <[email-masked]>
Sent: Tuesday, July 5, 2022 3:48 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Neethu Prasanth

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Neethu Prasanth
E-mail  [email-masked]
Phone Number    (91) 9495176485
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Calicut
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Smartech        Manager         June 30b2021    80000
Previous Employer 1     Diya system     Technical support       July 2015       20000
Previous Employer 2     Tsunami software        Dot net programming     January 2014    7000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we have to check internet connection if it is okay. Clear the cache memory. Still its not working we have to check website is not working just fir me. If it yes we have to disable the firewalls and antivirus if any . Also try to restart the device
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings
There you can find option bluetooth
Clock on that
Also press the powe button of the bluetooth
After a moment you can see bluetooth headset phone in your phone
Select that one
Press okay
What according to you makes you a good candidate for customer service or technical support job? I have total 6byear experience in customer service and technical support. I was working as a technical support for an international company and managed akl the customers around the world. And my nps level was very high. Also i have 3 year gulf experience.
On a scale of 1 - 5 please rate your fluency in spoken English  4