Subject: Fw: Tech Support Candidate - Chitransh Gupta
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 5 Jul 2022 12:44:01 +0000

no
________________________________
From: Chitransh Gupta <[email-masked]>
Sent: Tuesday, July 5, 2022 4:06 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Chitransh Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Chitransh Gupta
E-mail  [email-masked]
Phone Number    (91) 841700100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Remote Desktop Support L2       Still working   22000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As a computer user I will try to clear cache and cookies of browser and will also try to load the website from other browser. If still facing the problem then I will raise an incident to the concerned support team to work on it and get it sorted as soon as possible.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Put the speaker in pairing mode.
Switch on Bluetooth on mobile phone.
Wait for the phone to connect.
Connect and Play music.
What according to you makes you a good candidate for customer service or technical support job? I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that
On a scale of 1 - 5 please rate your fluency in spoken English  4