Subject: Fw: Tech Support Candidate - Abhay Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 5 Jul 2022 12:43:32 +0000

doubt but interview
________________________________
From: Abhay Singh <[email-masked]>
Sent: Tuesday, July 5, 2022 4:14 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Abhay Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Abhay Singh
E-mail  [email-masked]
Phone Number    (91) 9044493971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Greater noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     FarEye  Tech engineer support   June 2022       25000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check the internet connection, after checking connection I will refresh the page. If it's still showing error I will change the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all, I will turn on the power of the Bluetooth speaker then then turn on the my phone's Bluetooth button, after that I will search on the available devices near me then recognise my own speaker among the devices the click on the pair button, with pairing I will get a notification of allow speaker to see calls & record. After the allowance , my device is ready to pair.
What according to you makes you a good candidate for customer service or technical support job? Personally I believe I'm an interactive person who loves listening because I'm a good listener & that is must quality a customer service provider needs which listening to the customer's problem. Also with that I have a good presence of mind to catch up the problem immediately & with my knowledge & technical skills I can easily tackle the problem of the customer.
Other thing is that I'm a person who is very calm & committed to the relationships which is also a good thing for the customer service.
On a scale of 1 - 5 please rate your fluency in spoken English  5