Subject: Fw: Tech Support Candidate - Mayank Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 5 Jul 2022 12:40:46 +0000

no
________________________________
From: Mayank Kumar <[email-masked]>
Sent: Tuesday, July 5, 2022 5:00 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mayank Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mayank Kumar
E-mail  [email-masked]
Phone Number    (8168654739) 8168654739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Palwal
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Flipkart        System Engineer NA      22.700
Previous Employer 1     Value Point Pvt Ltd     System Expert   7 July 2021     14500
Previous Employer 2     MH IT Solution  System Engineer NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Site blocking issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open Setting>Bluetooth>Search New Deivce>Connect
What according to you makes you a good candidate for customer service or technical support job? Good Listener
Patience
Out of the box thinking
On a scale of 1 - 5 please rate your fluency in spoken English  4