Subject: Fw: Tech Support Candidate - Vipan Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 5 Jul 2022 12:40:00 +0000

no
________________________________
From: Vipan Kumar <[email-masked]>
Sent: Tuesday, July 5, 2022 5:35 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vipan Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vipan Kumar
E-mail  [email-masked]
Phone Number    (+91) 9140217159
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Network Security
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Quantstack Technology   Network support         15/4/2021       25000
Previous Employer 2     Ciena India     Network Security engineer       20/01/2022      29000
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will go in CMD and ping ndtv. Com
If it's not ping that means there is no connection.
Than I will check all the cable connection.
After correct all cables I will ping the IP address of ndtv. Com
If ping is coming or website is not Reacheble.
That means there is some dns problems
Than I will open cmd and type,, flushdns,,command.
The websites will be Reacheble.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open Bluetooth speaker and on mobile phone Bluetooth.
And search new Bluetooth device after searching pair these devices.
What according to you makes you a good candidate for customer service or technical support job? First understand the customer problem then give the proper solutions.
On a scale of 1 - 5 please rate your fluency in spoken English  4