Subject: Fw: Tech Support Candidate - Dev Prakash
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 5 Jul 2022 12:39:37 +0000

no
________________________________
From: Dev Prakash <[email-masked]>
Sent: Tuesday, July 5, 2022 6:02 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Dev Prakash

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Dev Prakash
E-mail  [email-masked]
Phone Number    (+91) 9041612535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida Sector 20
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Web
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Quatrro BSS     Solution Engineer       working 16800
Previous Employer 1     0       0       0       0
Previous Employer 2     0       0       0       0
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 Check internet connectivity if ok then
2 close the browser
3 Open browser again
4 Clear the cache memory from the browser's history
5 and then reopen website www.ndtv.com it will run
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 turn on Bluetooth of mobile
2 make discoverable
3 check turned on Bluetooth of speaker
4 If not showing the speaker in our phone
5 we will search by name
6 if we get the same speaker will click on it
7 then pair this device
8 then it will get connected
What according to you makes you a good candidate for customer service or technical support job? I have already worked in this field I am carrying more than 2 years of experience that's why I can do it better.
On a scale of 1 - 5 please rate your fluency in spoken English  3