Subject: Tech Support Candidate - Dev Prakash
From: Dev Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 08:32:22 -0400

Tech Support
Test

Name

Dev
Prakash

E-mail

[email-masked]

Phone Number

(+91) 9041612535

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida Sector 20

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware -
Basic
Web

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quatrro BSS

Solution Engineer

working

16800

Previous
Employer 1

0

0

0

0

Previous Employer 2

0

0

0

0

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1 Check
internet connectivity if ok then

2 close the browser

3 Open browser again

4 Clear the cache memory from the browser's history

5 and then reopen website www.ndtv.com it will run

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1 turn on
Bluetooth of mobile

2 make discoverable

3 check turned on Bluetooth of speaker

4 If not showing the speaker in our phone

5 we will search by name

6 if we get the same speaker will click on it

7 then pair this device

8 then it will get connected

What according to
you makes you a good candidate for customer service or technical support
job?

I have already worked in this field I am carrying more than 2
years of experience that's why I can do it better.

On a scale of 1 - 5
please rate your fluency in spoken English

3