Subject: Tech Support Candidate - Vipan Kumar
From: Vipan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 08:05:40 -0400

Tech Support
Test

Name

Vipan
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9140217159

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Networking -
advance
Network Security

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Quantstack Technology

Network support

15/4/2021

25000

Previous Employer 2

Ciena India

Network
Security engineer

20/01/2022

29000

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
will go in CMD and ping ndtv. Com

If it's not ping that means there is no connection.

Than I will check all the cable connection.

After correct all cables I will ping the IP address of ndtv. Com

If ping is coming or website is not Reacheble.

That means there is some dns problems

Than I will open cmd and type,, flushdns,,command.

The websites will be Reacheble.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open Bluetooth speaker and on mobile phone
Bluetooth.

And search new Bluetooth device after searching pair these devices.

What according to you makes you a good candidate
for customer service or technical support job?

First
understand the customer problem then give the proper solutions.

On a
scale of 1 - 5 please rate your fluency in spoken English

4