Subject: Tech Support Candidate - Mayank Kumar
From: Mayank Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 07:30:12 -0400

Tech Support
Test

Name

Mayank
Kumar

E-mail

[email-masked]

Phone Number

(8168654739) 8168654739

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Palwal

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Flipkart

System Engineer

NA

22.700

Previous
Employer 1

Value Point Pvt Ltd

System Expert

7 July
2021

14500

Previous Employer 2

MH IT Solution

System
Engineer

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Site blocking issue.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
Setting>Bluetooth>Search New Deivce>Connect

What according to
you makes you a good candidate for customer service or technical support
job?

Good Listener

Patience

Out of the box thinking

On a scale of 1 - 5 please rate your
fluency in spoken English

4