Subject: Tech Support Candidate - Abhay Singh
From: Abhay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 06:44:22 -0400

Tech Support
Test

Name

Abhay
Singh

E-mail

[email-masked]

Phone Number

(91) 9044493971

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Greater noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

FarEye

Tech engineer support

June
2022

25000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check the internet
connection, after checking connection I will refresh the page. If it's still
showing error I will change the browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First of
all, I will turn on the power of the Bluetooth speaker then then turn on the my
phone's Bluetooth button, after that I will search on the available devices near
me then recognise my own speaker among the devices the click on the pair button,
with pairing I will get a notification of allow speaker to see calls &
record. After the allowance , my device is ready to pair.

What
according to you makes you a good candidate for customer service or technical
support job?

Personally I believe I'm an interactive person
who loves listening because I'm a good listener & that is must quality a
customer service provider needs which listening to the customer's problem. Also
with that I have a good presence of mind to catch up the problem immediately
& with my knowledge & technical skills I can easily tackle the problem
of the customer.

Other thing is that I'm a person who is very calm & committed to the
relationships which is also a good thing for the customer service.

On a
scale of 1 - 5 please rate your fluency in spoken English

5