Subject: Tech Support Candidate - Neethu Prasanth
From: Neethu Prasanth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 06:18:57 -0400

Tech Support
Test

Name

Neethu
Prasanth

E-mail

[email-masked]

Phone Number

(91) 9495176485

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Calicut

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Smartech

Manager

June 30b2021

80000

Previous Employer 1

Diya system

Technical
support

July 2015

20000

Previous Employer 2

Tsunami software

Dot net
programming

January 2014

7000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we have to check internet connection if it
is okay. Clear the cache memory. Still its not working we have to check website
is not working just fir me. If it yes we have to disable the firewalls and
antivirus if any . Also try to restart the device

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings

There you can find option bluetooth

Clock on that

Also press the powe button of the bluetooth

After a moment you can see bluetooth headset phone in your phone

Select that one

Press okay

What according to you makes you a good candidate
for customer service or technical support job?

I have
total 6byear experience in customer service and technical support. I was working
as a technical support for an international company and managed akl the
customers around the world. And my nps level was very high. Also i have 3 year
gulf experience.

On a scale of 1 - 5 please rate your
fluency in spoken English

4