Subject: Tech Support Candidate - Ankit Anand
From: Ankit Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 04:17:22 -0400

Tech Support
Test

Name

Ankit
Anand

E-mail

[email-masked]

Phone Number

(+91) 9910980144

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New Ashok Nagar

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Exl service

Helpdesk associate

32000

Previous
Employer 1

Justdial

IRO

22000

Previous Employer 2

Mfore solution

Systems
engineer

15000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check for the internet
connectivity to check whether my system is connected to internet connection or
not, then I will cookies and cache of the browser by pressing Ctrl+shift+delete
and then close all tabs and reopen the browser and open the
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth of mobile phone and bluetooth
speaker, put bluetooth speaker in pairing mode then search for the bluetooth
speaker using mobile bluetooth setting and then pair it with the speaker and
start listening music.

What according to you makes you a
good candidate for customer service or technical support job?

I have worked and having 3 years of experience handling US
clients and customers and I am capable of solve the issues of customers who will
face technical issues be it hardware, software or network related.

On a
scale of 1 - 5 please rate your fluency in spoken English

3