Subject: Tech Support Candidate - Divyanshu Pandey
From: Divyanshu Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 03:50:48 -0400

Tech Support
Test

Name

Divyanshu
Pandey

E-mail

[email-masked]

Phone Number

(91) 8054504301

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ludhiana

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Comviva

Gurgaon

Working

44000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Am
Provide training to new team members to improve their performance
levels.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the phone Bluetooth and connect the
Bluetooth

What according to you makes you a good candidate
for customer service or technical support job?

Generate
and close IM (Incident Management) using HPSM Tool. . SMSHUB to terminate
international message (A2P,P2P).

On a scale of 1 - 5
please rate your fluency in spoken English

1