Subject: Tech Support Candidate - Lalit Mohan
From: Lalit Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 02:59:06 -0400

Tech Support
Test

Name

Lalit
Mohan

E-mail

[email-masked]

Phone Number

(0) 9411322477

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Vodafone mobile services pvt
ltd

CRE
at Vodafone Store

24 nov 2014

11500

Previous
Employer 2

Dsrshan Travels

Travel agent

June2017

12500

In your past
experience you have (select all that applies)

Interacted
with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Firstly i will refresh the
page link .First  i will chek that internet cavel is properly  attached  or
not. Than i willchek the network setting than

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First i
will on the speakt power button

Then i will open its blootooth

Than i will open the blutooth of my mobile  than it will search the speaker
than i will connect  it with speaker than i will ply the music  through mobile
to speaker..

What according to you makes you a good candidate
for customer service or technical support job?

I will
listen  the query  complaints  and esclation  of customers  and then i will
resolve  that according to procur

On a scale of 1 - 5
please rate your fluency in spoken English

2