Subject: Tech Support Candidate - Sushant Dhiman
From: Sushant Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 02:36:35 -0400

Tech Support
Test

Name

Sushant
Dhiman

E-mail

[email-masked]

Phone Number

(+91) 9760500388

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Virajpet, Kodagu,  Karnataka

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Club Mahindra

Auditor

Working

16646

Previous
Employer 1

GBKC Global private Limited

Sr. Associate IT

14th march
2022

13000

Previous Employer 2

Smile Store

Associate
IT

See
2020

11000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will check the Internet connection, if
it's did not working restart it using run Napa.cpl Cmd.

Second, try a different browser.

Third, restart computer.

Four, update web browser if it is not updated.

Fifth,  Clear cookies.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Enable both
devices bluetooth connectivity, then search name of Bluetooth speaker's name
from my phone, choose the right name then pair it.

What according to
you makes you a good candidate for customer service or technical support
job?

I am problem solving, always try to find a correct way to
troubleshoot problem. I always read error messages then fix it in that order.

On a scale of 1 - 5 please rate your fluency in
spoken English

4