Subject: Tech Support Candidate - Ricky Chand Ricky
From: Ricky Chand Ricky <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 01:39:29 -0400

Tech Support
Test

Name

Ricky Chand
Ricky

E-mail

[email-masked]

Phone Number

(+91) 8114362073

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida extension
sector-10

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Hardware - Basic
Office applications issue

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Dxc technology

Technical
support engineer

10/5/2022

35,000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Steps to
check-

Clear the cache and cookies

Check for malware by updating the antivirus

Check for server proxy

Check for DNS settings

Restart the system

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Steps to
connect-

Go to settings options in mobile phone

Look for bluetooth icon

Turn on the bluetooth from speaker also on phone.

Pair the device

Connect speaker

What according to you makes you a good candidate
for customer service or technical support job?

Have
experience on handling calls, chats globally.

Know how to interact with frustrated users

Good knowledge on technical issues

Experience of 4 years on technical support

On a scale of 1 - 5
please rate your fluency in spoken English

4