Subject: Re: Tech Support Candidate - Aman Bhushan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 Jul 2022 22:35:38 -0700 (MST)

average comm,not fluent,stay in Patna 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, July 4, 2022 8:25:40 PM 
Subject: Fw: Tech Support Candidate - Aman Bhushan 

looks ok, interview 

From: Aman Bhushan <[email-masked]> 
Sent: Monday, July 4, 2022 5:40 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Aman Bhushan 

	

	
			Tech Support Test 
		
	Name 	Aman Bhushan 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7751028324 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Patna 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Digital Info Solutions 	Technical Team Lead 	Working 	28000 
Previous Employer 1 	Digital Info Solutions 	Technical Support Engineer 	01-2022 	23000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I would require the error code from the browser. 
2. Depending on the error code I would proceed. 
3. If the code is 404, I would ask the user to check their internet connection. 
4. If the code is 502, I would ask the user to check their Internet and VPN settings. 
5. For any further process for Error 404, if the network is not connected, a hardware and network diagnosis would be required. If all checks out, the final diagnosis needs to be done from ISP end. 
6. If, the settings shows error or unidentified network, Internet settings should be looked into. 
7. If all the settings are working and the browser still doesn't load the page, we need to check clear the cookies and cache from the browser and restart it. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Power on the Bluetooth speaker and check for its Bluetooth tag/Product Name. 
2. Turn on bluetooth in your phone and open bluetooth settings. 
3. Search for the product name in the list. 
4. Tap on it to connect. 
5. A pop-up will open asking to pair the devices. Select pair. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a variety of experience in handling clients, both in-house and project. 
I am able to provide technical guidelines, over calls, emails and chats, giving them flexibility in communication and easier diagnosis. 
I have experience handling, testing and troubleshooting devices, both consumer and commercial. 
I am pretty confident with my diagnostic skills, especially in computer hardware, networks and Windows Operating System. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5