Subject: Re: Tech Support Candidate - Umesh Sharma Umesh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 Jul 2022 22:33:05 -0700 (MST)

fresher,immediate joiner, ok comm,can talk once 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, July 4, 2022 8:56:14 PM 
Subject: Fw: Tech Support Candidate - Umesh Sharma Umesh 

interview 

From: Umesh Sharma Umesh <[email-masked]> 
Sent: Saturday, July 2, 2022 3:35 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Umesh Sharma Umesh 

	

	
			Tech Support Test 
		
	Name 	Umesh Sharma Umesh 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9999186997 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Faridabad 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Venture 7 technology pvt ltd 	Software testing engineer 	May 2017 	21,500 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1) I will clear the history and cookies. 
Step 2) I will then try to open that website again. 
Step 3) If issue still persists, I will try opening that in another web browser. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Put Bluetooth speaker into pairing mode. 
2) Swipe down from the top of Android screen. 
3) Tap and hold the Bluetooth icon. 
4) Select the option to pair a new device. 
5) Select Bluetooth speaker from the list. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have good communication skills, good problem solving skills, have empathy for customers and passion for customer service. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4