Subject: Tech Support Candidate - Soni Tripathi
From: Soni Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 01:28:42 -0400

Tech Support
Test

Name

Soni
Tripathi

E-mail

[email-masked]

Phone Number

(91) 8299424632

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1 Restart My Device. Many basic problems can be
solved simply by restarting your device. ...

2 Make Sure the Internet Connection Works. Open your browser. ...

3 Check if the Website is Down for Everybody or Just Me.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the settings app.

2.Navigate to connect devices,and turn on the blutooth toggle switch,if it's not
enabled.

3.Select blutooth to view the options.

4.Select pair new device to place the blutooth device in pairing mode

5.look for the blutooth speaker's name on the list be patient as it  may take a
moment to show up.

select the speakers name to connect to it it takes few seconds for the device to
pair when done ,the screen shows that the speaker is connected.

What
according to you makes you a good candidate for customer service or technical
support job?

Detail knowledge about the product

Services you offered.

Communication skills

Good sense of humour

Leadership qualities

Patience to listen customera

Time management

Stress management

Business management

Etc.

On a scale of 1 - 5 please rate your fluency in
spoken English

4