Subject: Tech Support Candidate - Vajrala Yunus
From: Vajrala Yunus <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 19:32:03 -0400

Tech Support
Test

Name

Vajrala
Yunus

E-mail

[email-masked]

Phone Number

(+91) 9703966231

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Banglore

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mphasis

Desktop support Engineer

Jul 4

Previous
Employer 1

Profesys

Desktop support Engineer

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check Your Connection (and Other Sites) First,
let's get the obvious out of the way: are you connected to the internet? ...

See if the Problem Is on Your End or Theirs. downforeveryoneorjustme.com. ...

Browse a Cached Version of the Page. ...

Disable Add-Ons and Other Interfering Software. ...

Narrow Down the Problem. ...

Fix Your DNS.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

It's my passion and commitment to service customers with
sincerity by means of acknowledging and emphatizing for whatever they're going
through for them to feel that we understood their concerns and at the same time
for them to feel that they're being valued. For me, customer engagement is
really im[ortant becasue we're not just here to answer or resolve their queries
but also for them to treat us like a friend not just a robot to help them out
since we only got to talk to them once. Product knowledge, phone skills are just
basics that are easy to learn but a "can-do or willingness to help attitudes"
are something that you can do if you are passionate on wat you are
doing.

On a scale of 1 - 5 please rate your fluency in
spoken English

4