Subject: Tech Support Candidate - Amit Shah
From: Amit Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 13:45:38 -0400

Tech Support
Test

Name

Amit
Shah

E-mail

[email-masked]

Phone Number

(91) 8178434797

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dilshad Garden

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Raygain Technologies services pvt ltd

Network Support

Currently
Working

25k

Previous Employer 1

Fasttech Technologies pvt
ltd

Desktop support

Dec-2020

20k

Previous Employer 2

Vinayak Compserve pvt
ltd

Desktop Support

Sept-2018

15k

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart your internet connection.

2. Disable your firewall and antivirus.

3. Clear your browser cache.

4. Flush your DNS cache.

5. Change your DNS servers.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Swipe
down from the top of the screen.

2. Touch and hold Bluetooth .

3. Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

4. Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

A
technical support representative is focused on resolving your issue as quickly
as possible. Technical support reps listen to symptoms, try to reproduce the
issue, and quickly provide a solution to the issue.

On a scale of 1 - 5
please rate your fluency in spoken English

3