Subject: Fw: Tech Support Candidate - Umesh Sharma Umesh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 4 Jul 2022 15:26:14 +0000

interview
________________________________
From: Umesh Sharma Umesh <[email-masked]>
Sent: Saturday, July 2, 2022 3:35 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Umesh Sharma Umesh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Umesh Sharma Umesh
E-mail  [email-masked]
Phone Number    (91) 9999186997
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Venture 7 technology pvt ltd    Software testing engineer       May 2017        21,500
Previous Employer 2
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1) I will clear the history and cookies.
Step 2) I will then try to open that website again.
Step 3) If issue still persists, I will try opening that in another web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Put Bluetooth speaker into pairing mode.
2) Swipe down from the top of Android screen.
3) Tap and hold the Bluetooth icon.
4) Select the option to pair a new device.
5) Select Bluetooth speaker from the list.
What according to you makes you a good candidate for customer service or technical support job? I have good communication skills, good problem solving skills, have empathy for customers and passion for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English  4