Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 11:19:13 -0400

Tech Support
Test

Name

Abhishek
Kumar

E-mail

[email-masked]

Phone Number

(91) 63885966664

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Sector 37

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking -
advance
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ola Electric Technology

Graduate Trainee Engineer

10
July 2022

27000

Previous Employer 1

Vyapar Pvt Ltd

Sales Executive

16
Jan2022

23200

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

This error can happen due to many reasons like
typing a wrong website address, invalid cookies on your Google Chrome browser,
DNS server issues or enable the proxy feature in Internet Options with a dead
proxy.

So before confirming that it’s a fault of your computer or web browser, you
have to diagnose and then eliminate physical causes that may also lead to this
error, such as:

Issues of your router.

Problems with cables.

Wi-Fi hotspots got errors.

Interruption of the Internet connection.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Open
Bluetooth mode in speaker and mobile

2.Go to add device option in your mobile phone

3.Search for new device

4.Select speaker Bluetooth name

5 Click on pair

6. Speaker is paired with mobile phone

What according to
you makes you a good candidate for customer service or technical support
job?

I worked almost 10 month as Sales and support executive and 4
month as Technical support engineer.

I have experienced to manage the Customers.

On a scale of 1 - 5
please rate your fluency in spoken English

4