Subject: Fw: Tech Support Candidate - Raghav Gakhar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 4 Jul 2022 15:10:00 +0000

no
________________________________
From: Raghav Gakhar <[email-masked]>
Sent: Saturday, July 2, 2022 4:57 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Raghav Gakhar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Raghav Gakhar
E-mail  [email-masked]
Phone Number    (+91) 8284853383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Saharanpur
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, you are requested to check the type of error that you are facing.
Case 1: it can be due to low internet connection or you are not connected.
In this case try reconnecting your device or try switching the WiFi/LAN.
After this click on the refresh button or Ctrl + R.
Case 2: The traffic on the server is high due to high traffic the loading speed of the website is really low or unable to load the website.
In this scenario, please try again by clicking on the refresh button or Ctrl + R or try after couple of minutes.
Case 3: The website is not secure i.e.,  due to some SSLcertification not obtained by the website.
In this case, make sure that your connection will not be secure but you can continue by clicking on advanced button on your web browser and proceed to the webpage.
Case 4: You might have blocked the dedicated website and kindly check once from the settings in your web browser and goto block website/URL/webpages and try unblocking it.
Case 5: Your web browser is unable to maintain connection.
For this, go to system settings> troubleshooting> and troubleshoot application.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Goto cellphone/mobile phone Settings.
Step 2: Open wireless connection > Bluetooth.
Step 3: Turn on bluetooth.
Step 4: Now, perform search operation (by default the search operation starts automatically) and select to the desired mobile phone/cellphone by it's name.
Step 5: click on okay and the connection will be established.
What according to you makes you a good candidate for customer service or technical support job? As a technical support executive should understand that the following person who is facing the issues do not have any knowledge and so one must explain the steps slow and understandable.
Also one must try as best as if the problem can be resolved in the single go.
On a scale of 1 - 5 please rate your fluency in spoken English  3