Subject: Fw: Tech Support Candidate - Mohit Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 4 Jul 2022 15:07:27 +0000

no
________________________________
From: Mohit Kumar <[email-masked]>
Sent: Saturday, July 2, 2022 11:30 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mohit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mohit Kumar
E-mail  [email-masked]
Phone Number    (+91) 9871840034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Quess Corp Ltd  Associate Engineer      NA      16000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. We have guided the user to check whether he/she is connected to internet or not.
2. I will guide thee user to clear cache and browsing history of the browser.
3. After that guided him/her to restart the browser
4. Then It will not get that error.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings.
2. Click on bluetooth.
3. Then click the bluetooth device that you want to connect.
What according to you makes you a good candidate for customer service or technical support job? Because I have great knowledge of techincal things like vpn, computer software/hardware, also I have experience of managing the customers over call and also worked on ticketing tool like service now.
On a scale of 1 - 5 please rate your fluency in spoken English  4