Subject: Fw: Tech Support Candidate - Vikash Mishra
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 4 Jul 2022 15:04:39 +0000

no
________________________________
From: Vikash Mishra <[email-masked]>
Sent: Sunday, July 3, 2022 8:46 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vikash Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vikash Mishra
E-mail  [email-masked]
Phone Number    (+91) 7007941701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Deoria
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amar Ujala      Technology              22000
Previous Employer 1     Danik bhaskar   SPOC IT 15 fab 2019     19700
Previous Employer 2     Alpine Infosoft Tech Support    14 aug 2017     18500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we check that what is the error code. Without error code, there are many type of issue happens.
1. internet is working or not
2. If internet is ok then we check we have permission or not for that website.
3. Many times cookies should need to clear.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. We should need to on bluetooth
2. We search bluetooth speaker in mobile.
3. Tap on speaker that you want to connect.
4. We tap on pair option.
What according to you makes you a good candidate for customer service or technical support job? Time, most important things in life. So, we should need to resolve problem with in TAT. That is made me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  3