Subject: Fw: Tech Support Candidate - samrat sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 4 Jul 2022 15:03:39 +0000

no
________________________________
From: samrat sharma <[email-masked]>
Sent: Sunday, July 3, 2022 2:56 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - samrat sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    samrat sharma
E-mail  [email-masked]
Phone Number    (411015) 7020998608
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Pune
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Verificient tenchnolegies       Data analyst    Still working   25k
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check the internet connection first that WiFi Is turned on And Airplane Mode Is Off.then the status of the connection if its working or not if not then we will switch to the  other device for checking if it's working on the other device or not . other method we will checking if the problem Is with the website or not .then we will restart the computer and if it doesn't help then we will update the network adapter driver then we will use the troubleshoot tool of windows and after that we will find the problem then we will resolve it
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First open the Bluetooth speaker and then go to  setting in the phone then pair the Bluetooth speaker with the mobile and after that connect the same speaker by clicking on the name of the particular speaker
What according to you makes you a good candidate for customer service or technical support job? For technical support my knowledge and skills make me better like I'm a Android developer who knows the core part of the os and Linux how kernal works how be upgrade drive's and how we can solve the network issues as i know about the ccna
On a scale of 1 - 5 please rate your fluency in spoken English  5