Subject: Tech Support Candidate - Ashish Sharma
From: Ashish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 11:03:09 -0400

Tech Support
Test

Name

Ashish
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8410564078

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

CSA

4june 2022

16000

Previous Employer 1

Vedang network solutions pvt
ltd

DTE

June 2018

19000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will read the error and try to analyse the
issue , there can be http error 401 (unauthorised )  in this case i willl check
the url  for 404(not found error) may be server of website is not up, there can
be different error ,

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

I will
slide down the menu in my phone and tap on bluetooth function and then i will
turn on my BT device and i will pair it with phone's BT of it is on active bt
device list.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me a good candidate for customer service or tech support job  candidate must
have enough patience to analyse the issue ,he must take complete customer voc,
once the customer conveyed his concern  candidate should start identifying the
issue, some issues are very general and very easy to sort out but easy issue can
be hard to handle if we don't listen the customer.

On a scale of 1 - 5
please rate your fluency in spoken English

5