Subject: Fw: Tech Support Candidate - Rafiq Dar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 4 Jul 2022 14:57:44 +0000

no
________________________________
From: Rafiq Dar <[email-masked]>
Sent: Monday, July 4, 2022 2:21 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rafiq Dar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rafiq Dar
E-mail  [email-masked]
Phone Number    (91) 9596083538
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Jammu and Kashmir
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tomar technology        Software developer      Nov2015 20000
Previous Employer 1     Xiaomi technology (mi)  Customer support executive      Nov 2018        35000
Previous Employer 2     Kawa group of institutions      Computer science teacher        6 june  40000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly open new tab check to see if you can load another website like Gmail.com, if this website opens then the problem is with this website only.
If you cannot open this website as well continue with another step.Launch another browser like internet explorer check if this website is running or not. If yes then problem is in your previous browser. If not the problem is with all the browsers. Problem may be because
1.The connection was interrupted.
2.The connection was reset.
3. The connection has timed out.
Clear recent history
Check network settings.
Check connection settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.swipe down from the top of your screen.
2. Tap Bluetooth.
Step1. Pair a Bluetooth accessory
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth , tap a paired but unconnected device
When your phone and Bluetooth device [here speaker] are connected.
The device is shown as connected

In the list of paired devices
What according to you makes you a good candidate for customer service or technical support job? The thing which makes you a good candidate for customer service or technical support job is that you should solve all problems of customer very politely ,with passion and efficiency.you should not be rude with customer.your nature should be helpful,and customer should appreciate your way of dealing, passion and soon
On a scale of 1 - 5 please rate your fluency in spoken English  5