Subject: Fw: Tech Support Candidate - Aman Bhushan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 4 Jul 2022 14:55:40 +0000

looks ok, interview
________________________________
From: Aman Bhushan <[email-masked]>
Sent: Monday, July 4, 2022 5:40 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Aman Bhushan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aman Bhushan
E-mail  [email-masked]
Phone Number    (+91) 7751028324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Patna
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Digital Info Solutions  Technical Team Lead     Working 28000
Previous Employer 1     Digital Info Solutions  Technical Support Engineer      01-2022 23000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I would require the error code from the browser.
2. Depending on the error code I would proceed.
3. If the code is 404, I would ask the user to check their internet connection.
4. If the code is 502, I would ask the user to check their Internet and VPN settings.
5. For any further process for Error 404, if the network is not connected, a hardware and network diagnosis would be required. If all checks out, the final diagnosis needs to be done from ISP end.
6. If, the settings shows error or unidentified network, Internet settings should be looked into.
7. If all the settings are working and the browser still doesn't load the page, we need to check clear the cookies and cache from the browser and restart it.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power on the Bluetooth speaker and check for its Bluetooth tag/Product Name.
2. Turn on bluetooth in your phone and open bluetooth settings.
3. Search for the product name in the list.
4. Tap on it to connect.
5. A pop-up will open asking to pair the devices. Select pair.
What according to you makes you a good candidate for customer service or technical support job? I have a variety of experience in handling clients, both in-house and project.
I am able to provide technical guidelines, over calls, emails and chats, giving them flexibility in communication and easier diagnosis.
I have experience handling, testing and troubleshooting devices, both consumer and commercial.
I am pretty confident with my diagnostic skills, especially in computer hardware, networks and Windows Operating System.
On a scale of 1 - 5 please rate your fluency in spoken English  5