Subject: Fw: Tech Support Candidate - Deepali Jha
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 4 Jul 2022 14:55:17 +0000

no
________________________________
From: Deepali Jha <[email-masked]>
Sent: Monday, July 4, 2022 6:02 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Deepali Jha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Deepali Jha
E-mail  [email-masked]
Phone Number    (110008) 7985221998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Central Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Ms Excel
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Clear the browser's history and cache/cookies.
Try a different web browser.
Restart computer/device.
Log out and log back in to the account.
Restart internet network.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First make sure that Bluetooth is on in both devices.
Than make both them paired up by searching near by available devices.
Once it get paired it get connected
What according to you makes you a good candidate for customer service or technical support job? Polite, Excellent communication skills and Having good patience.
And willing to serve people in their issues so that they get proper troubleshooting experience
On a scale of 1 - 5 please rate your fluency in spoken English  4