Subject: Fw: Tech Support Candidate - SARATH K P
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 4 Jul 2022 14:53:57 +0000

no
________________________________
From: SARATH K P <[email-masked]>
Sent: Monday, July 4, 2022 7:26 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - SARATH K P

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    SARATH K P
E-mail  [email-masked]
Phone Number    (+91) 9074101369
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kochi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Armia Systems   Product Support Engineer        08/15/2022      25000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Restart my device.
Make sure the Internet connection works.
Check if the website is down for everybody or just me.
Clear the cache and cookies.
Make sure your web browser is up to date.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."
What according to you makes you a good candidate for customer service or technical support job? Ability to Learn New Software and Hardware
Troubleshooting
Active Listening
Analysis of Technical Issues
Assessing Customer Support Needs
Error Logs
Explaining Technical Information Clearly
Operating Systems
Networks
Patience
On a scale of 1 - 5 please rate your fluency in spoken English  5