Subject: Fw: Tech Support Candidate - Abhijit kumar Jha
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 4 Jul 2022 14:53:08 +0000

no
________________________________
From: Abhijit kumar Jha <[email-masked]>
Sent: Monday, July 4, 2022 8:15 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Abhijit kumar Jha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Abhijit kumar Jha
E-mail  [email-masked]
Phone Number    (91) 7033901658
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New ashok nagar new Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Besic software troubleshooting
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Thoughtsol Infotech Pvt Ltd     Service Desk Engineer           23000
Previous Employer 1     Nityo Infotech Service Pvt Ltd  Helpdesk Engineer L-1   1 November 2021         14270
Previous Employer 2     Techmahindra    Customer support executive      17 June 2020    12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will check the browser is rested or not then will try to clear the case. I will also check the path is written correctly or not. As well as I will check that the website is accessible on my Internet or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will Swipe down from the top of the screen.
Touch and hold Bluetooth .
Then I will Tap Pair new device. If I will not find Pair new device, then I will check under "Available devices" or tap More. Refresh.
Then I will Tap the name of the Bluetooth device which I want to pair with my device.
Then I will Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English  4