Subject: Tech Support Candidate - Abhijit kumar Jha
From: Abhijit kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 10:45:29 -0400

Tech Support
Test

Name

Abhijit
kumar Jha

E-mail

[email-masked]

Phone Number

(91) 7033901658

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

New ashok nagar new Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Besic software troubleshooting

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Thoughtsol Infotech Pvt Ltd

Service Desk Engineer

23000

Previous Employer 1

Nityo Infotech Service Pvt Ltd

Helpdesk Engineer L-1

1 November 2021

14270

Previous Employer 2

Techmahindra

Customer
support executive

17 June 2020

12000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly I
will check the browser is rested or not then will try to clear the case. I will
also check the path is written correctly or not. As well as I will check that
the website is accessible on my Internet or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

I will
Swipe down from the top of the screen.

Touch and hold Bluetooth .

Then I will Tap Pair new device. If I will not find Pair new device, then I will
check under "Available devices" or tap More. Refresh.

Then I will Tap the name of the Bluetooth device which I want to pair with my
device.

Then I will Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer First" is a mantra for any Organisation to suceed in
its business. I follow this mantra.  Being responsive with positive attitue,
taking accountability & ownership, understanding Customer issues as a
partner and providing proactive cost effective and best solutions towards the
problems before the Customer realizes would definitely differentiate you from
others.

On a scale of 1 - 5 please rate your fluency in
spoken English

4