Subject: Tech Support Candidate - SARATH K P
From: SARATH K P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 09:56:05 -0400

Tech Support
Test

Name

SARATH K
P

E-mail

[email-masked]

Phone Number

(+91) 9074101369

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kochi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Armia Systems

Product Support Engineer

08/15/2022

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Restart
my device.

Make sure the Internet connection works.

Check if the website is down for everybody or just me.

Clear the cache and cookies.

Make sure your web browser is up to date.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

Ability
to Learn New Software and Hardware

Troubleshooting

Active Listening

Analysis of Technical Issues

Assessing Customer Support Needs

Error Logs

Explaining Technical Information Clearly

Operating Systems

Networks

Patience

On a scale of 1 - 5 please rate your fluency in
spoken English

5