Subject: Tech Support Candidate - Deepali Jha
From: Deepali Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 08:32:55 -0400

Tech Support
Test

Name

Deepali
Jha

E-mail

[email-masked]

Phone Number

(110008) 7985221998

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Central Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP
Ms Excel

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Clear the browser's history and
cache/cookies.

Try a different web browser.

Restart computer/device.

Log out and log back in to the account.

Restart internet network.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First make
sure that Bluetooth is on in both devices.

Than make both them paired up by searching near by available devices.

Once it get paired it get connected

What according to
you makes you a good candidate for customer service or technical support
job?

Polite, Excellent communication skills and Having good
patience.

And willing to serve people in their issues so that they get proper
troubleshooting experience

On a scale of 1 - 5 please rate your
fluency in spoken English

4