Subject: Tech Support Candidate - Aman Bhushan
From: Aman Bhushan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 08:10:24 -0400

Tech Support
Test

Name

Aman
Bhushan

E-mail

[email-masked]

Phone Number

(+91) 7751028324

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Patna

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Digital Info Solutions

Technical Team Lead

Working

28000

Previous Employer 1

Digital Info Solutions

Technical
Support Engineer

01-2022

23000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. I would require the error code from the
browser.

2. Depending on the error code I would proceed.

3. If the code is 404, I would ask the user to check their internet
connection.

4. If the code is 502, I would ask the user to check their Internet and VPN
settings.

5. For any further process for Error 404, if the network is not connected, a
hardware and network diagnosis would be required. If all checks out, the final
diagnosis needs to be done from ISP end.

6. If, the settings shows error or unidentified network, Internet settings
should be looked into.

7. If all the settings are working and the browser still doesn't load the page,
we need to check clear the cookies and cache from the browser and restart
it.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Power on the Bluetooth speaker and check for
its Bluetooth tag/Product Name.

2. Turn on bluetooth in your phone and open bluetooth settings.

3. Search for the product name in the list.

4. Tap on it to connect.

5. A pop-up will open asking to pair the devices. Select pair.

What
according to you makes you a good candidate for customer service or technical
support job?

I have a variety of experience in handling
clients, both in-house and project.

I am able to provide technical guidelines, over calls, emails and chats, giving
them flexibility in communication and easier diagnosis.

I have experience handling, testing and troubleshooting devices, both consumer
and commercial.

I am pretty confident with my diagnostic skills, especially in computer
hardware, networks and Windows Operating System.

On a scale of 1 - 5
please rate your fluency in spoken English

5