Subject: English Language Test - Rishi .
From: Rishi . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 05:42:24 -0400

Foreign Language
Screening Test

Name

Rishi .
/  (91) 8527688784    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

We completely understand your concern. However, the delivery
provider picked up the order and went to the address which you have mentioned
but that is wrong so we are unable to provide any refund here so we request you
to kindly share your updated address so that we can assist you better in this
concern.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out to us. We understand your concern and we request you to
share the image of the detective item so that we can look into this matter and
can assist you.