Subject: Tech Support Candidate - SOURABH MISHRA
From: SOURABH MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 05:02:25 -0400

Tech Support
Test

Name

SOURABH
MISHRA

E-mail

[email-masked]

Phone Number

(+91) 8010435003

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

KOTAK MAHINDRA BANK

ASSISTANT MANAGER

01/11/2021

20000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Use a website down checker.

Use a ping checker.

Run step-by-step diagnostics.

Conduct a Traceroute.

Use network and website monitoring software.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth.

Tap Pair new device. If you don't find a Pair a new device, check under
"Available devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

There are a lot of factors to be considered for someone to be
a great candidate for a customer service job. First, I think it is experienced,
you can always have a better trust to someone who has experience of doing
something and their achievements on that experience is a great factor too.
Second is attitude, a person with a positive personality will always be a good
factor to any job. Someone who sees every problem as an opportunity to improve
or showcase their skill is a great addition to a company. Lastly, education,
though it is very important to some that you finished at least a diploma it
doesn't necessarily to others. Some companies give priority to training that is
particular to the job you are applying.

On a scale of 1 - 5
please rate your fluency in spoken English

4