Subject: Tech Support Candidate - Kazato assumi
From: Kazato assumi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 04:52:46 -0400

Tech Support
Test

Name

Kazato
assumi

E-mail

[email-masked]

Phone Number

(91) 8787567503

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Sector 3

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Syncomint Solition Pvt
Ltd

Electronic Trainer

March 2022

15000

Previous Employer 2

Triumph Infosyst Skills
Development and Services

Trainer

July
2021

10000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check internet connection

2. Check to see if I can load other websites like Google.com

3. Open www.ndtv.com for other browsers like Chrom, Mozilla, etc

4. Do some minor troubleshooting like clearing cache, and cookies, and updating
the browser.

5. If all other websites work except www.ndtv.com I will assume the website is
down and wait until it is up again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on Bluetooth on your mobile by
clicking on Bluetooth Icon or going to settings> Bluetooth> On (Settings
may vary according to device) and the speaker you're trying to connect.

2. Search for the Bluetooth name from your mobile device and click on the
Bluetooth name to pair the speaker with your phone.

What according to
you makes you a good candidate for customer service or technical support
job?

A person with good technical, and communication skills who can
resolve problems and is passionate about what they are doing.

He/She might not necessarily be highly qualified.

On a scale of 1 - 5
please rate your fluency in spoken English

4