Subject: Tech Support Candidate - Rafiq Dar
From: Rafiq Dar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 04:51:57 -0400

Tech Support
Test

Name

Rafiq
Dar

E-mail

[email-masked]

Phone Number

(91) 9596083538

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Jammu and Kashmir

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tomar technology

Software developer

Nov2015

20000

Previous Employer 1

Xiaomi technology (mi)

Customer
support executive

Nov 2018

35000

Previous
Employer 2

Kawa group of institutions

Computer science teacher

6
june

40000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly
open new tab check to see if you can load another website like Gmail.com, if
this website opens then the problem is with this website only.

If you cannot open this website as well continue with another step.Launch
another browser like internet explorer check if this website is running or not.
If yes then problem is in your previous browser. If not the problem is with all
the browsers. Problem may be because

1.The connection was interrupted.

2.The connection was reset.

3. The connection has timed out.

Clear recent history

Check network settings.

Check connection settings.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.swipe
down from the top of your screen.

2. Tap Bluetooth.

Step1. Pair a Bluetooth accessory

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth , tap a paired but unconnected device

When your phone and Bluetooth device [here speaker] are connected.

The device is shown as connected

In the list of paired devices

What according to you makes you a
good candidate for customer service or technical support job?

The thing which makes you a good candidate for customer
service or technical support job is that you should solve all problems of
customer very politely ,with passion and efficiency.you should not be rude with
customer.your nature should be helpful,and customer should appreciate your way
of dealing, passion and soon

On a scale of 1 - 5 please rate your
fluency in spoken English

5