Subject: Fwd: Tech Support Candidate - Amant Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 4 Jul 2022 07:44:01 +0000

No

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Begin forwarded message:

From: Amant Singh <[email-masked]>
Date: 4 July 2022 at 11:35:54 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Amant Singh
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Amant Singh
E-mail  [email-masked]
Phone Number    (+91) 6296154635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gangtok, Sikkim
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Astra Microwave Products Ltd    Engineer        31/07/2021      15000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Steps are
1. Close other tabs.
2. Restart The browser again.
3. Restart the computer.

Other steps are
1. Check for malware.
2. Open the page in another browser.
3. Fix network issue and report website problems.
4. Fix problem apps
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the speaker
2. Click on the Bluetooth button on the speaker
3. Turn on bluetooth on the mobile
4. If speaker ID is visible in the mobile then pair and connect.
What according to you makes you a good candidate for customer service or technical support job? In my previous organisation,I have worked as a Engineer in Customer Support Division where we have to interact with Customer and address there issues with Kind and Politeness behaviour.
On a scale of 1 - 5 please rate your fluency in spoken English  4