Subject: Fwd: Tech Support Candidate - Rishabh Govind Rao
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 4 Jul 2022 07:43:45 +0000

Interview

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Begin forwarded message:

From: Rishabh Govind Rao <[email-masked]>
Date: 4 July 2022 at 11:43:50 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Rishabh Govind Rao
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rishabh Govind Rao
E-mail  [email-masked]
Phone Number    (91) 8934057269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida Sector 62
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Printer
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        QTL     System Engineer Present 15000 in hand
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Check internet connection properly,Make sure you are connected to the right network.

2.Disable software's like Ad-blockers,If ad blocker is the issue ,youight add the websites to your Ad-blockers whitelist so it would not block the website.

3.Try a different browser.

4.Check DNS Server

5.Restarting computer device

6.is the website down ,It can be one of the reason,We have to assure everything.

Thanks
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn on blutooth toggle switch,if it's not enabled.

2.On blutooth speaker

3.Select blutooth to view the options.

4.Select the speaker name and tap on connects.
What according to you makes you a good candidate for customer service or technical support job? 1.Good Communication

2.Strong knowledge on Technical subjects

3.Smart working candidature

4.Self Motivation

5.Strong will to complete the task
On a scale of 1 - 5 please rate your fluency in spoken English  4