Subject: Fwd: Tech Support Candidate - SHAHISTA SHAIKH
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 4 Jul 2022 07:42:05 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: SHAHISTA SHAIKH <[email-masked]>
Date: 4 July 2022 at 11:49:36 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - SHAHISTA SHAIKH
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    SHAHISTA SHAIKH
E-mail  [email-masked]
Phone Number    (+91) 9166652035
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      ajmer
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If i face any such problem then first of all i will check internet connectivity, if it is correct then i go to my settings and check blocked websites , if there is no problem in that too i will change my internet service by connecting it to any other wifi ( if available) otherwise i will contact to my ISP provider to check if internet services are down in my area.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      firstly turn on the bluetooth device in both speaker and mobile phone then search in mobile for the nearby available bluetooth devices then tap to the device name shown on the mobile screen , the bluetooth speaker are now connected successfully.
What according to you makes you a good candidate for customer service or technical support job? I have done bachelor in Electricals and i believe that my concepts of electrical and electronic devices along with advance computer studies are very clear i am able to understand them.
On a scale of 1 - 5 please rate your fluency in spoken English  4