Subject: Fwd: Tech Support Candidate - Devendra Kumar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 4 Jul 2022 07:41:47 +0000

No

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Begin forwarded message:

From: Devendra Kumar <[email-masked]>
Date: 4 July 2022 at 11:59:51 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Devendra Kumar
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Devendra Kumar
E-mail  [email-masked]
Phone Number    (91) 7654651405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. CLICK THE MENU BUTTON
2. CLICK HISTORY AND SELECT CLEAR RECENT
3. CLICK DROP DOWN AND SELECT EVEYTHING
4. CLEAR CACHE AND COOKIES
5. CLICK ON OK BUTTON
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. TURN ON BLUETOOTH
2. TURN ON PHONE BLUETOOTH
3. SELECT THE BLUETOOTH NAME
4. CONNECTED
What according to you makes you a good candidate for customer service or technical support job? Should be able to work with people and must have strong communication skills. Must be able to establish a good working rapport with the clients quickly.
On a scale of 1 - 5 please rate your fluency in spoken English  5