Subject: Fwd: Tech Support Candidate - Mohan Shukla Mohan
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 4 Jul 2022 07:41:31 +0000

No

Sent from my iPhone

Begin forwarded message:

From: Mohan Shukla Mohan <[email-masked]>
Date: 4 July 2022 at 12:34:44 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Mohan Shukla Mohan
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mohan Shukla Mohan
E-mail  [email-masked]
Phone Number    (91) 9120993300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Fatehpur
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     Na      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check server and reconnecting website
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Fist plug the speaker to power supply next open the mobile and go to the mobile settings click Bluetooth and scan the network show speaker Bluetooth name then click and connect with your mobile
What according to you makes you a good candidate for customer service or technical support job? I am good candidate for service or technical support job because my behaviour and my confidence make me better for other I am handing any type of situation for customer service and I have some technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English  2