Subject: Tech Support Candidate - Mohan Shukla Mohan
From: Mohan Shukla Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 03:04:37 -0400

Tech Support
Test

Name

Mohan
Shukla Mohan

E-mail

[email-masked]

Phone Number

(91) 9120993300

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Fatehpur

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

Na

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check server and reconnecting website

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Fist plug the speaker to power supply next open
the mobile and go to the mobile settings click Bluetooth and scan the network
show speaker Bluetooth name then click and connect with your mobile

What according to you makes you a good candidate
for customer service or technical support job?

I am good
candidate for service or technical support job because my behaviour and my
confidence make me better for other I am handing any type of situation for
customer service and I have some technical knowledge

On a scale of 1 - 5
please rate your fluency in spoken English

2