Subject: Tech Support Candidate - Devendra Kumar
From: Devendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 02:29:46 -0400

Tech Support
Test

Name

Devendra
Kumar

E-mail

[email-masked]

Phone Number

(91) 7654651405

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. CLICK THE MENU BUTTON

2. CLICK HISTORY AND SELECT CLEAR RECENT

3. CLICK DROP DOWN AND SELECT EVEYTHING

4. CLEAR CACHE AND COOKIES

5. CLICK ON OK BUTTON

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. TURN ON
BLUETOOTH

2. TURN ON PHONE BLUETOOTH

3. SELECT THE BLUETOOTH NAME

4. CONNECTED

What according to you makes you a good candidate
for customer service or technical support job?

Should be
able to work with people and must have strong communication skills. Must be able
to establish a good working rapport with the clients quickly.

On a
scale of 1 - 5 please rate your fluency in spoken English

5