Subject: Tech Support Candidate - Somesh Rawat
From: Somesh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 02:15:08 -0400

Tech Support
Test

Name

Somesh
Rawat

E-mail

[email-masked]

Phone Number

(246444) 8171092114

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Karanpryag chamoli uttarakhand

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Guavus thales

Css Engineer

26 may

37000

Previous
Employer 1

Na

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check my internet connection, is
it working or not.

If internet is working still I am getting the error then I will on and off
airplane mode.

If these steps will not provide me the result I will open a new tab and will try
to open website there.

At last I will try another browser to open the tab.

If still it not works I will try to run it over vpn

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the Bluetooth speaker.

Put it on bluetooth mode.

Will turn on my mobile buletooth.

Pair the speaker

Connect to the speaker

What according to you makes you a
good candidate for customer service or technical support job?

I am creative person. so I face many of the problems daily,
and beyond that I try to solve them myself and most of the time I achive
success.

On a scale of 1 - 5 please rate your fluency in
spoken English

3