Subject: Tech Support Candidate - obaid lone
From: obaid lone <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 02:14:12 -0400

Tech Support
Test

Name

obaid
lone

E-mail

[email-masked]

Phone Number

(91) 6006621876

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bangalore

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Gemstone

Customer Support

08-07-2022

20000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.
Restart/Shutdown My Device

2.Make Sure the Internet Connection Works

3.Make sure search results load properly.

4.Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Turn on Bluetooth in speaker as well as
mobile phone.

2.In mobile settings=>Bluetooth, search for new devices.

3.Click on the name of  Bluetooth Speaker to pair.

4.Pair both devices with each other.

5.You are now connected to Bluetooth speaker .

What according to
you makes you a good candidate for customer service or technical support
job?

There are a lot of factor to be considered for someone to be a
great candidate of a customer service job. First, I think is experience, you can
always have a better trust to someone who has experience of doing something and
their achievements on that experience is a great factor too. Second is attitude,
a person with a positive personality will always be a good factor to any job.
Someone who sees every problem as an opportunity to improve or showcase their
skill is a great addition to a company. Lastly, education, though it is very
important to some that you finished at least a diploma it doesn't necessarily to
others. Some companies gives priority to trainings that are particular to the
job you are applying.

On a scale of 1 - 5 please rate your
fluency in spoken English

5